Due diligence as defined by Websters Dictionary:1 : the care that a reasonable person exercises under the circumstances to avoid harm to other persons or their property.
Remember, you are only as good as your last load. Always handle your due diligence when transporting a load. Shipping companies like when you are on top of your game. You can do this by call your drivers or having your drivers call in when loaded. Check call your drivers on a daily basis to ensure that they are running on time and in some cases in the right direction. Update your customers on estimated delivery times. Be proactive and let your customer know when there is a problem. There is nothing worse than a customer informing you that there is a problem.